K9 Guard Return Policy We want you to have the best K9 Guard experience possible. Our unique product can save lives! If you are not 100% satisfied with your purchase you can return your order for a full refund or exchange within 30 days of when you receive your jacket. **The items returned must not have been used, altered, washed, or damaged in any way.
THINGS TO KNOW We recommend carefully trying on your new K9 Guard indoors. Correct fit is critical to the performance of K9 Guard products. To be eligible for a refund, credit or exchange, new, unused products must be clean and free of dog hair. If the product has been tried on and contains dog hair, all dog hair must be removed from the product to avoid a cleaning fee. Products requiring cleaning (including removal of dog hair) will be charged a $5 cleaning fee. Products that are dirty or damaged are not eligible for a refund or exchange. HOW DO I RETURN SOMETHING? Complete the Return Form, which can be requested via our Contact page on the website. Include the completed Return Form in your package, along with the item(s), and follow the shipping instructions to begin the return process. We recommend selecting a trackable shipping method and insuring the package. Return shipping costs are the responsibility of the customer.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND? Once we receive your return, we inspect your item(s) and then initiate a refund/exchange. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. We will notify you via email when your return has been processed. Please note: refunds do not include shipping costs paid on your original order (if applicable).